System 04

The back office

Invoices out on completion, reminders that stop when paid, payments matched off the bank feed, and every renewal watched from the day it is issued.

This is the work that is nobody’s job. It has no deadline pressure until it suddenly has all of it: the invoice that went out three weeks late, the renewal that lapsed, the certification that expired the day before a shift.

What it costs you when it is missing

An office administrator in Australia costs roughly seventy five to eighty five thousand dollars a year once superannuation and leave are counted, and a large part of that role is this list. That is the number the install is priced against, and it is the whole argument.

Late invoicing has a second cost that does not show on a payroll line. Money that arrives three weeks later than it should is money you financed for the customer.

What gets installed

  • Invoices raised the day the work finishes, not the end of the month
  • Reminders that go out on their own and stop the moment something is paid
  • Bank feed matched against open invoices, with mismatches held rather than guessed at
  • Bills read, matched and scheduled inside a ceiling you set
  • Registrations, renewals, certifications and lodgements watched from the day they are issued
  • A full trail behind every action, in plain sentences, and reversible

Where it sits

It takes completed work from the funnel and reports into the morning page.

It goes in on day eleven of the install.

Questions people actually ask

Does anything get paid without me?

Only under a ceiling you set, in dollars, and only for things it has seen before. Anything unusual or above the ceiling is held rather than paid. Raising the ceiling takes you, in person, and is logged.

Eight businesses, one operator

Send one paragraph about the business.

What it does, what it charges, and which of the six systems is hurting most. You will get back a fixed price, a start date, and an honest answer about whether an install is even the right thing for you.