Every small business answers the same twenty questions every week. What are your hours, do you service my suburb, how much does it cost roughly, how soon can you come, do you take my kind of funding.
Those answers do not need you. They need to be right, in your voice, and fast.
What it costs you when it is missing
Speed of first reply is one of the few things that reliably decides who wins a job when several businesses are quoted. An enquiry answered in four minutes and one answered the next afternoon are not competing on equal terms.
What gets installed
- The repeat questions answered from material you signed off
- Your tone, agreed in writing before anything goes live
- A clear statement that the reply is automated
- Escalation to you for anything outside the approved material
- Nothing quoted, committed or promised without a person, unless you explicitly widen it
The line it does not cross
It answers questions. It does not negotiate, discount, commit to a date it cannot see, or speak to a customer in your name about anything it was not given. Those cross the gate, which is described in the bounds.
It goes in on day seventeen of the install.
